Responsible gambling and what it means
Gambling always carries the risk of losing money, so a clear plan matters more than a lucky run. Set a budget you can afford to lose, decide how much time you want to spend, and avoid chasing losses. If you notice gambling is affecting sleep, mood, work, or relationships, it is a sign to slow down and reassess.
Risk can build quietly, especially when deposits become frequent or stakes rise to recover previous losses. A useful rule is to treat deposits like a night out budget. When the budget is gone, stop and come back another day.
Account tools you can use
You can manage safer gambling tools inside your account settings. These controls are designed to reduce impulsive deposits and extended sessions.
- Deposit limits for a daily, weekly, or monthly cap
- Loss limits to restrict how much you can lose over a set period
- Bet limits to cap stake totals over a set period
- Session reminders, sometimes called reality checks, to show time and activity during play
- Timeouts for short breaks and self-exclusion for longer breaks
Once a limit is reached, the account will stop the relevant activity until the limit period resets. If you are unsure where to begin, start with a conservative deposit limit that matches your discretionary spending after bills and essentials.
Limits and cooling-off
Limit increases are treated carefully. Where a cooling-off period applies, the increase is not immediate and you may need to confirm the change after the waiting period. This reduces in the moment decisions that can lead to harm.
Timeout and self-exclusion
A timeout is a short break designed to pause gambling access for a defined period. It can help if you want space after a busy weekend of play or if you are waiting for a withdrawal and want to avoid spending the remaining balance.
Self-exclusion is a longer and stricter option. During self-exclusion, you cannot gamble on the account and marketing is suppressed as required. For wider UK coverage beyond a single operator, a national scheme is available through GAMSTOP.
Affordability checks and document requests
As part of safer gambling and anti money laundering duties, the operator may review activity and ask for information to confirm affordability. This is not about judging personal circumstances. It is about checking that gambling spend is not causing harm and that funds are legitimate.
Common examples of information that may be requested include the following.
- Proof of identity and proof of address
- Confirmation of payment method ownership
- Evidence of income or funds, such as payslips or bank statements
- Clarification of budgets and spending limits you want applied
If requested information is not provided, the account may be restricted to protect the customer, including limits on deposits or betting.
Support and self-help resources
If you want a quick private check in, a short self-assessment can help you reflect on risk patterns. The GamCare test is available here: https://gamcare.gamtest.se/
If you need to talk to someone in the UK, these services provide confidential support.
- GamCare and the National Gambling Helpline: https://www.gamcare.org.uk/
- Gamblers Anonymous UK: https://www.gamblersanonymous.org.uk/
For blocking and wider controls, consider tools that reduce access across devices and payments.
- GAMSTOP self-exclusion for UK online gambling: https://www.gamstop.co.uk/
- Gambling Commission guidance on blocking transactions: https://www.gamblingcommission.gov.uk/public-and-players/page/i-want-to-know-how-to-block-gambling-transactions
Underage gambling
Gambling is for adults only and it is illegal for anyone under 18 to use the services. Age checks apply and accounts that cannot be verified will be restricted. If you share a device, use parental controls and consider blocking software to prevent underage access.